Terms & Conditions

  • Prices quoted are on current stock items and are valid for 24 hours from date of quotation.
  • Prices are valid for the Cape Town branch.
  • All prices exclude the delivery fee.
  • All prices are subject to major currency fluctuations in foreign exchange rates.
  • All goods remain the property of the Tile House until paid in full.
  • Before fixing tiles check for tonality, sizing & any variations. No claims will be entertained once tiles have been laid.
  • Natural Stone varies in shade and thickness and must be sorted randomly before tiles are laid.
  • Tile batches vary. If you re-order the same tile once they have run out of your batch number, there may be a variation.
  • We are not responsible for any measurements. Ultimately the responsibility lies with you, your quantity surveyor or your builder. We assist with measurements as a service to try and help.
  • All quantities should include a 10% excess/wastage and in the case of bathroom wall or diagonal patterns a 15% excess/wastage.
  • Allow for a 5% excess/wastage for breakages in transportation. 
  • Returns will only be accepted within 30 days from date of invoice.
  • Returns will only be accepted in their original state with their original invoice.
  • No returns will be accepted on direct import products and special orders.
  • No returns are accepted on mosaic tiles and bull nose products.
  • A 15% handling fee will be charged on all returns.


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